Shipping policy

Shipping Policy for Home Fragrance Supplies

Thank you for choosing our home fragrance supplies! We strive to ensure that your shopping experience is seamless and enjoyable. Please review our shipping policy below for important information regarding shipping times, costs, and procedures.

Shipping Methods

We offer a variety of shipping options to suit your needs. During checkout, you will have the opportunity to select your preferred shipping method, including:

- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Delivered within 2-3 business days for faster arrival.
- Express Shipping: Next day delivery options are available in select areas.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the selected shipping method. You will see the shipping fees at checkout before completing your purchase. We also offer free standard shipping on orders over a specified amount (please check our website for the current promotion).

Order Processing Time

All orders are processed within 1-3 business days. Please note that processing times may vary during peak seasons, holidays, or promotional events. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Times

Delivery times are estimates and may vary depending on your location and the shipping method chosen. We cannot guarantee delivery dates, especially during busy seasons or due to unforeseen circumstances such as weather delays.

International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.

Damaged or Lost Items

While we take great care in packaging your order, if you receive a damaged item, please contact us within 48 hours of delivery with your order number and a description or photo of the damage. We will work with you to resolve the issue promptly.

If your order does not arrive within the estimated delivery timeframe, please reach out to our customer service team for assistance. We will track your shipment and help locate your package.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at enquiries@homefragrancefillers.com. We’re here to help!

Thank you for your understanding and support. We appreciate your business and look forward to providing you with the finest home fragrance supplies!