FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer international shipping?

Yes, we provide international shipping options. Shipping costs and delivery times will vary based on the destination.

What if I receive a damaged product?

If you receive a damaged product, please contact our customer service team within 48 hours of delivery with your order number, a description, and images of the damage. We’ll assist you in resolving the issue promptly.

Can I track my order?

Yes, all orders include:
• Real-time tracking updates
• Estimated delivery

What are your shipping methods?

We offer reliable pallet delivery services across the UK, ensuring your white label products arrive safely and securely. All shipments are fully insured and tracked.

For smaller orders, we use reliable and trusted delivery partners. Your items will arrive to you protected in our eco-friendly packaging material.

What's your minimum order quantity for shipping?

We believe in making luxury fragrance accessible to all brands. Our flexible MOQs mean you can order quantities that suit your business needs, from starter orders to full pallets.

Orders

Below are some of are common questions about orders

How long does it take to receive my order?

Orders are dispatched within 5-7 business days, using one of our trusted courier services, ensuring timely delivery to your location.

Can I order samples before placing a larger order?

Yes, we offer sample sizes of our white label candles and diffusers so you can test the fragrances and quality before committing to a larger order. We also offer a Candle Discovery pack so you can easily try all the fragrances before you commit to purchasing larger size candles.

How do I place my first order?

Getting started is simple:

  1. Browse our white label product range
  2. Select your products and quantities
  3. Choose your fragrances
  4. Complete your order through our secure checkout

Take Control of Your Orders with a Business Account

Create your account today to:
• Track orders in real-time
• Access your order history
• Reorder with one click
• Save your brand preferences
• Manage multiple shipping addresses

Your dedicated customer profile makes managing your white label home fragrance range effortless.

Products

Below are some common questions about our products

What are white label candles and diffusers?

White label candles and diffusers are pre-manufactured products that allow businesses to customise and brand them as their own. They come without any branding, enabling you to apply your own labels and create unique scents.

How can I customise my white label candles and diffusers?

You can personalise your white label candles and diffusers by choosing from a variety of scents, selecting packaging designs, and adding your own branding or labels to reflect your business identity.

What are the benefits of using white label products?

White label products save time and resources by eliminating the need for extensive manufacturing. They allow you to quickly offer high-quality candles and diffusers under your own brand, helping you meet customer demand efficiently.

Are your fragrance oils safe and of high quality?

Yes, we use premium, high-quality fragrance oils that are safe and designed to deliver a consistent scent experience in our candles and diffusers.

What's the burn time of your candles?

Burn times vary by size:
• 35g: Perfect for sampling
• 70g: Approximately 16 hours
• 165g: Approximately 30 hours
• 220g: Approximately 45 hours
• 380g (3-wick): Approximately 50 hours
• 650g: 120+ hours

How long do your reed diffusers last?

Diffuser longevity varies by size:
• 100ml: Approximately 2-3 months
• 220ml: Approximately 4-5 months
Performance may vary based on environmental conditions.

Can I mix and match products?

Absolutely! We encourage creating cohesive ranges across:
• Different product types
• Various sizes
• Multiple fragrances
• Different glass finishes

Do you offer seasonal collections?

Yes, we regularly update our fragrance offerings to include:
• Seasonal favourites
• On-trend scents
• Classic bestsellers

What quality standards do you maintain?

All our products undergo rigorous quality control in our in-house laboratory and by our own technicians.
• Premium materials sourced
• Consistent fragrance performance
• Thorough safety testing
• Regular quality audits

Are your products environmentally conscious?

We're committed to sustainability through:
• Recyclable packaging
• Responsible sourcing
• Sustainable manufacturing practices we are ISO14001 Certified
• Eco-friendly

What is Coreless Clean Burn Technology?

coreless clean-burn technology is a distinctive feature that delivers three main benefits:

  1. Clean, Even Burn: The technology ensures the candle burns uniformly across the surface, preventing tunneling or uneven melting that's common in traditional candles.
  2. Consistent Fragrance Release: It provides a steady and pure fragrance dispersion throughout the entire burn time of the candle, ensuring the scent remains consistent from first light to last.
  3. Superior Performance: When combined with Parks' proprietary 100% natural wax blend (made from soy and rapeseed), this technology actually outperforms traditional paraffin candles while being more environmentally friendly.

This technology is particularly impressive because it achieves these results without compromising on fragrance quality, which is often a challenge with natural wax candles.

Do you supply with branding?

Yes, we offer private labeling services for brands looking to create their own unique home fragrance line. Our minimum order quantity (MOQ) for custom-branded products starts at 250 units.

We provide comprehensive branding solutions that include:

  • Custom labeling
  • Branded packaging
  • Your unique brand elements

For detailed pricing information and to discuss your specific branding requirements, please contact our team at enquiries@homefragrancefillers.com.

Looking to start with smaller quantities? We also offer white label solutions that allow you to begin with lower MOQs while maintaining premium quality.

Didn’t find your answer?

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